Privacy Policy

1. Who we are

Business name: RAXO Locksmiths
Legal entity: RAXO Group Inc.
Address: 763 Henderson Hwy, Winnipeg, MB, Canada
Email: info@raxolocksmiths.ca
Phone: (204) 599-5117

2. What this policy covers

This Privacy Policy applies to information collected when you:

• message us through Facebook Messenger, Instagram, WhatsApp, or other supported channels;
• submit a form through our website;
• send us photos, messages, or vehicle/service details to request a quote or support;
• interact with our customer support or lead qualification tools.

3. Information we collect

We may collect the following categories of information:

A. Information you provide directly

• your name;
• phone number or other contact details;
• message content;
• vehicle details, such as year, make, model, ignition type, and whether you have a working key;
• service details, location, urgency, and other information needed to assess your request;
• photos or media you send, including key photos or vehicle-related images.

B. Information collected through messaging or platform integrations

When you contact us through Meta or other messaging channels, we may receive platform-related information needed to respond to your inquiry, such as your messaging profile name, conversation identifiers, and message metadata.

C. Support, quote, and operational records

We may create internal records about your inquiry, including qualification status, quote history, scheduling notes, follow-up history, and service outcome.

4. How we use your information

We use your information only for legitimate business purposes, including to:

• respond to your inquiry;
• determine whether your requested service is within our scope;
• identify the likely key type or service type from photos or messages;
• prepare and communicate an estimate or quote;
• follow up about your request;
• keep internal records of leads, quotes, and service history;
• prevent fraud, abuse, or unauthorized requests;
• comply with legal, tax, insurance, or recordkeeping obligations;
• improve our intake and customer support workflow.

We do not sell your personal information.

5. Automated tools and human review

To speed up responses and improve quote accuracy, we may use automated tools, including AI-assisted systems, to review customer messages, photos, and other submitted content. These tools help us classify requests, identify likely key types, organize lead information, and prepare draft responses.

Final service decisions, final quotes, and customer commitments remain subject to human review and approval.

6. How we share information

We do not sell or rent your information. We may share information only as reasonably necessary with:

• messaging and platform providers, such as Meta, when you contact us through their services;
• hosting, database, cloud, automation, analytics, or communication service providers;
• AI or technical vendors that help us process messages, images, or support requests;
• payment or invoicing providers, if needed for a booked service;
• legal, regulatory, insurance, or law-enforcement authorities when required by law or necessary to protect rights, safety, property, or prevent fraud.

7. Photos and media you send

If you send us images or other media, we may use them to:

• identify the type of key, remote, or fob;
• assess service compatibility;
• estimate parts and labor;
• communicate internally for support and quote preparation.

Please do not send sensitive documents unless we specifically request them.

8. Retention

We keep information only for as long as reasonably necessary for quoting, customer support, operational records, legal compliance, dispute handling, fraud prevention, and business recordkeeping.

We may delete or anonymize information when it is no longer reasonably needed.

9. Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system or transmission method is completely secure, and we cannot guarantee absolute security.

10. Your choices and rights

You may contact us to:

• request access to information we hold about you;
• request correction of inaccurate information;
• request deletion of your information, subject to legal, security, fraud-prevention, tax, insurance, and recordkeeping obligations;
• stop future non-essential communications from us.

11. Data deletion requests

If you want us to delete information associated with your use of our support channels or Meta-connected app experience, please email info@raxolocksmiths.ca.

Subject line: Data Deletion Request

Please include enough information for us to identify your inquiry, such as:

• your name,
• the platform used to contact us,
• your phone number or messaging handle,
• and the approximate date of contact.

We may need to retain limited information where required by law, to prevent fraud, to document business transactions, or to protect our legal rights.

12. Third-party platforms

If you interact with us through Facebook, Instagram, WhatsApp, or other third-party platforms, your use of those platforms is also subject to their own terms and privacy practices. We are not responsible for the privacy practices of third-party platforms we do not control.

13. Children’s privacy

Our services are intended for adults and vehicle owners or authorized users. We do not knowingly collect personal information from children in connection with our support or quote workflow.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted at this page with a revised effective date.

15. Contact us

RAXO Locksmiths / RAXO Group Inc.
763 Henderson Hwy, Winnipeg, MB, Canada
info@raxolocksmiths.ca
(204) 599-5117

Data Deletion Instructions

For full deletion request steps and policy details, visit: https://www.raxolocksmiths.ca/data-deletion/