Privacy Policy.

RAXO Locksmiths, a trade name of RAXO Group Inc. (Manitoba corporation #10249209) — together "RAXO," "we," "us," or "our" — respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you contact us through our website, Meta platforms, or related messaging channels for customer support, service questions, or job quotes. References to first-person plural refer to RAXO Group Inc. as the data controller, not any individual operator.

1.Who we are

Business name: RAXO Locksmiths

Legal entity: RAXO Group Inc. (Manitoba Corp #10249209)

Trade name / business registration: RAXO Locksmiths (Manitoba Business Name Registry #10259548)

Service area: Winnipeg + surrounding (mobile only — no walk-in address)

Email: info@raxolocksmiths.ca

Phone: 204-599-5117

2.What this policy covers

This Privacy Policy applies to information collected when you:

• message us through Facebook Messenger, Instagram, or other supported channels;
• submit a form through our website;
• send us photos, messages, or vehicle/service details to request a quote or support;
• interact with our customer support or lead qualification tools.

3.Information we collect

We may collect the following categories of information:

A. Information you provide directly

• your name;
• phone number or other contact details;
• message content;
• vehicle details, such as year, make, model, trim, ignition type, and whether you have a working key;
• service details, location, urgency, and other information needed to assess your request;
• photos or media you send, including key photos or vehicle-related images.

B. Information collected through messaging or platform integrations

When you contact us through Meta or other messaging channels, we may receive platform-related information needed to respond to your inquiry, such as your messaging profile name, conversation identifiers, and message metadata.

C. Support, quote, and operational records

We may create internal records about your inquiry, including qualification status, quote history, scheduling notes, follow-up history, and service outcome.

D. Information collected automatically through our website

When you visit our website, we use Google Analytics 4, a service provided by Google LLC, to understand how visitors find and use the site. This is limited to standard, aggregate usage data and does not include the personal details listed above. It may include:

• pages viewed, the page you arrived from, and which links or buttons you tap — including taps on our call, text, Messenger, and contact buttons;
• general device and browser information, such as device type, operating system, screen size, and language;
• an approximate, city-level location estimated from your IP address (Google anonymizes the IP address; we do not receive or store it);
• a randomly generated identifier, stored in a cookie in your browser, so repeat visits can be counted without identifying you.

We use this in aggregate — to see which pages and services are most useful and how people reach us. Google processes this information under its own terms; you can review Google's Privacy Policy and opt out of Google Analytics on all websites with Google's opt-out browser add-on.

We also use Microsoft Clarity, a service provided by Microsoft Corporation, to see how the site is actually used — through aggregate usage metrics, heatmaps, and session replays reconstructed from interactions like mouse movement, clicks, scrolls, and taps. Clarity masks the text you type (for example in the contact form) by default, so it does not capture the content of your messages, and we use it only to find and fix usability problems. Clarity sets its own cookies and processes this information under Microsoft's Privacy Statement. You can prevent both Google Analytics and Microsoft Clarity by blocking cookies or using your browser's privacy controls.

E. Advertising and measurement

We advertise on Google and on Meta (Facebook and Instagram). Two things follow from that:

• Google Ads measurement. Actions on this site — such as taps on our call, text, or quote buttons — are shared with our Google Ads account so we can see which ads lead to real enquiries.
• Meta pixel. We use the Meta pixel, a service provided by Meta Platforms, Inc. It records that a browser visited a page on this site. This lets us measure whether our ads lead to enquiries, and show ads on Facebook or Instagram to people who have already visited this website — commonly called retargeting. It does not tell us your name or identity.

You can control how Meta uses this information in your Facebook ad preferences, and review Meta's Privacy Policy. Blocking cookies and trackers in your browser stops the Meta pixel, Google Analytics, and Microsoft Clarity alike.

4.How we use your information

We use your information only for legitimate business purposes, including to:

• respond to your inquiry;
• determine whether your requested service is within our scope;
• identify the likely key type or service type from photos or messages;
• prepare and communicate an estimate or quote;
• follow up about your request;
• keep internal records of leads, quotes, and service history;
• prevent fraud, abuse, or unauthorized requests;
• comply with legal, tax, insurance, or recordkeeping obligations;
• improve our intake and customer support workflow.

We do not sell your personal information.

5.Automated tools and human review

To speed up responses and improve quote accuracy, we may use automated tools, including AI-assisted systems, to review customer messages, photos, and other submitted content. These tools help us classify requests, identify likely key types, organize lead information, and prepare draft responses.

Final service decisions, final quotes, and customer commitments remain subject to human review and approval.

6.How we share information

We do not sell or rent your information. We may share information only as reasonably necessary with:

• messaging and platform providers, such as Meta, when you contact us through their services;
• hosting, database, cloud, automation, analytics (such as Google Analytics and Microsoft Clarity), or communication service providers;
• advertising platforms (Google Ads and Meta) that measure the performance of our ads and, in Meta's case, let us show ads to people who have visited this website;
• AI or technical vendors that help us process messages, images, or support requests;
• payment or invoicing providers, if needed for a booked service;
• legal, regulatory, insurance, or law-enforcement authorities when required by law or necessary to protect rights, safety, property, or prevent fraud.

7.Photos and media you send

If you send us images or other media, we may use them to:

• identify the type of key, remote, or fob;
• assess service compatibility;
• estimate parts and labour;
• communicate internally for support and quote preparation.

Please do not send sensitive documents unless we specifically request them.

8.Retention

We keep information only for as long as reasonably necessary for quoting, customer support, operational records, legal compliance, dispute handling, fraud prevention, and business recordkeeping.

We may delete or anonymize information when it is no longer reasonably needed.

9.Security

We use reasonable administrative, technical, and organizational measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online system or transmission method is completely secure, and we cannot guarantee absolute security.

10.Your choices and rights

You may contact us to:

• request access to information we hold about you;
• request correction of inaccurate information;
• request deletion of your information, subject to legal, security, fraud-prevention, tax, insurance, and recordkeeping obligations;
• stop future non-essential communications from us;
• opt out of our website analytics and advertising trackers (Google Analytics, Microsoft Clarity, and the Meta pixel) — use Google's opt-out browser add-on for Google Analytics, adjust your Facebook ad preferences for Meta, and block cookies in your browser to stop all three.

11.Data deletion requests

If you want us to delete information associated with your use of our support channels or Meta-connected app experience, email info@raxolocksmiths.ca.

Subject line: Data Deletion Request

Please include enough information for us to identify your inquiry, such as:

• your name,
• the platform used to contact us,
• your phone number or messaging handle,
• the approximate date of contact.

We may need to retain limited information where required by law, to prevent fraud, to document business transactions, or to protect our legal rights. Full deletion-request details on the Data Deletion page.

12.Third-party platforms

If you interact with us through Facebook, Instagram, or other third-party platforms, your use of those platforms is also subject to their own terms and privacy practices. We are not responsible for the privacy practices of third-party platforms we do not control.

13.Children's privacy

Our services are intended for adults and vehicle owners or authorized users. We do not knowingly collect personal information from children in connection with our support or quote workflow.

14.Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

15.Contact us