Terms of Service.

These Terms of Service ("Terms") govern your use of the RAXO Locksmiths website, customer support channels, and Meta-connected messaging experiences (Facebook Messenger, Instagram). By contacting us, messaging us, or using our site, you agree to these Terms.

RAXO Locksmiths is a trade name of RAXO Group Inc. (Manitoba corporation #10249209) — together referred to in these Terms as "RAXO," "we," "us," or "our." References to first-person plural in these Terms refer to RAXO Group Inc. as the contracting entity, not to any individual operator.

1.Who we are

RAXO Locksmiths is a trade name of RAXO Group Inc., a Manitoba corporation (#10249209).

Contact:

Service area: Winnipeg + surrounding (mobile only — no walk-in address)
info@raxolocksmiths.ca
(204) 599-5117

2.Purpose of our website and messaging channels

Our website and messaging channels are provided so you can:

• contact customer support;
• request information about services we offer;
• submit vehicle or key details for assessment;
• send photos for service evaluation;
• request a quote or estimate;
• communicate about possible scheduling or service availability.

Use of our website or messaging channels does not guarantee that we will accept a job, provide service, or offer a final quote.

3.No automatic service agreement

Messages, AI-assisted responses, preliminary estimates, and support replies are for information and intake purposes only.

A binding service arrangement is created only if and when we expressly confirm in writing that:

• the request is within our service scope;
• we agree to take the job;
• we have provided a final confirmed quote or service confirmation.

4.Customer information and accuracy

You agree to provide accurate, current, and complete information when contacting us, including where relevant:

• vehicle year, make, model, and trim;
• whether you have a working key;
• clear and truthful photos of the key, fob, or vehicle;
• location and contact details;
• any other facts material to the requested service.

We are not responsible for delays, pricing changes, or service refusal caused by inaccurate or incomplete information.

5.Photo and media submissions

If you send us photos, videos, or other media, you represent that:

• you have the right to share them;
• the content is lawful;
• the content does not violate any third-party rights.

You grant us a limited, non-exclusive right to use submitted media solely for customer support, service evaluation, quote preparation, internal review, fraud prevention, and operational recordkeeping.

6.Quotes and estimates

Any quote, estimate, range, or pricing indication provided through our website, messaging, or support channels is preliminary unless we expressly confirm it in writing as a final quote.

Final pricing may depend on:

• actual vehicle details upon inspection;
• actual key, fob, or immobilizer type;
• service scope;
• location and travel;
• compatibility findings on arrival;
• any material differences between what was described and what is actually required.

If we determine that a request is outside our scope or risk tolerance, we may decline service.

7.Scope limitations and service refusal

We reserve the right to refuse, stop, or limit service requests at our discretion, including where:

• the request appears unsafe, unlawful, suspicious, or abusive;
• ownership or authorization is unclear;
• the vehicle, key type, or requested work is outside our supported scope;
• customer-supplied parts, keys, or fobs are incompatible or not accepted;
• required information is missing;
• we reasonably believe the request presents excessive technical, legal, or operational risk.

8.Proof of ownership and authorization

You may be required to provide proof that you are the lawful owner, authorized user, or otherwise entitled to request assistance for the vehicle or item involved. This typically means a government photo ID matched to vehicle ownership proof — vehicle registration (paper or PDF), proof of insurance in your name, or equivalent evidence. If documents are inaccessible (e.g., locked inside the vehicle), the lockout service can be performed first to retrieve them before any key generation or programming begins.

We may refuse or discontinue service if ownership or authorization cannot be reasonably verified. This is consistent with our obligations as a NASTF Vehicle Security Professional.

9.Customer-supplied keys, fobs, or parts

Unless we expressly agree otherwise in writing, we do not guarantee compatibility, performance, or warranty coverage for customer-supplied keys, fobs, blanks, shells, remotes, or other parts.

Any warranty we provide applies only to parts or inventory supplied by us, unless we expressly state otherwise in writing.

10.Acceptable use

You agree not to:

• use our website, forms, or messaging channels for unlawful purposes;
• impersonate another person;
• submit false ownership or identity information;
• transmit harmful, abusive, harassing, fraudulent, or malicious content;
• interfere with or misuse our systems, support tools, or workflows.

We may block, ignore, report, or preserve records of unlawful or abusive use.

11.Third-party platforms

If you contact us through Facebook, Instagram, or another third-party platform, your use of that platform remains subject to that platform's own terms and privacy practices.

We are not responsible for third-party platform outages, delays, restrictions, account actions, or platform-controlled data handling.

12.Availability

We do not guarantee uninterrupted website access, instant response times, or immediate service availability. Response times may vary based on business hours, workload, staffing, platform outages, weather, technical issues, and service area constraints.

13.Disclaimer

Our website, support content, and messaging channels are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim warranties of any kind except where expressly stated by us in writing.

Nothing on this website or in a message exchange should be interpreted as a guarantee that a specific job can or will be completed.

14.Limitation of liability

To the maximum extent permitted by law, RAXO Locksmiths and RAXO Group Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to use of the website, messaging channels, quote requests, or inability to obtain service.

Where liability cannot legally be excluded, it will be limited to the maximum extent permitted by applicable law.

15.Indemnity

You agree to indemnify and hold harmless RAXO Locksmiths and RAXO Group Inc. from claims, losses, liabilities, damages, and costs arising from:

• your misuse of the website or messaging channels;
• your breach of these Terms;
• false or misleading information you provide;
• your violation of law or third-party rights.

16.Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of our website or messaging channels after a revision constitutes acceptance of the updated Terms.

17.Governing law

These Terms are governed by the laws of the Province of Manitoba and the applicable laws of Canada, without regard to conflict-of-law principles. Any dispute arising out of or related to these Terms is subject to the exclusive jurisdiction of the courts of Manitoba.

18.Contact

For questions about these Terms: